Welcome to A New Day™! We’re here to make your shopping experience as effortless as our fashion collections. Below you’ll find answers to our most commonly asked questions about products, shipping, returns, and more.
About Our Products
What types of products does A New Day™ offer?
We specialize in versatile, fashion-forward pieces including:
- Accessories and jewelry (including special jewelry gifts)
- Activewear and loungewear
- Bodysuits, dresses, and tops
- Footwear ranging from boots to heels and flats
- Travel essentials like backpacks and luggage
How do I know what size to order?
Each product page includes detailed size charts to help you find your perfect fit. For body-hugging styles like bodysuits and leggings, we recommend checking the stretch percentage in the product details. When in doubt between sizes, our customer care team at [email protected] can provide sizing advice.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
How can I get free shipping?
Orders of $50 or more qualify for free shipping via EMS. For orders under $50, we offer Standard Shipping via DHL or FedEx for $12.95.
Shipping & Delivery
How long does shipping take?
After processing (1-2 business days), delivery times are:
- Standard Shipping: 10-15 business days via DHL/FedEx
- Free Shipping: 15-25 business days via EMS
For time-sensitive orders, we recommend Standard Shipping.
Do you ship worldwide?
We ship globally except to some remote areas and parts of Asia. If you’re unsure about your location, please contact our customer care team before ordering.
How can I track my order?
You’ll receive a tracking email once your order ships. Use this to follow your package’s journey from our Oklahoma City design studio to your doorstep!
Returns & Exchanges
What’s your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn, with tags attached, and in original packaging. Please email [email protected] to initiate a return.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently, we process returns and ask you to place a new order for the desired item. This ensures you get the freshest stock available.
Customer Service
How can I contact customer service?
Our fashion-loving support team is available at [email protected]. We typically respond within 24 business hours.
Where is A New Day™ located?
Our design studio and headquarters are at:
4826 Meadow Drive, Oklahoma City, US 73107
4826 Meadow Drive, Oklahoma City, US 73107
Didn’t find your answer? Our customer care team is always happy to help at [email protected]. Happy styling!